Overview

We want you to be completely satisfied with your purchase from our website. If you receive a damaged or wrong product, we are happy to offer you a refund or exchange. Please read our policy carefully to understand your rights and responsibilities.

Refunds and Exchanges We accept returns for refunds or exchanges only if the product you receive is damaged or is not the product you ordered. You must notify us within 24 hours of receiving the product by emailing us at [email protected] . Please provide your order number and a clear photo of the damaged product or the wrong product you received.

We will investigate the matter and, if approved, send you a return shipping label. You must return the product within 7 days of receiving the return shipping label. If you do not return the product within 7 days, we reserve the right to deny your return.

After we receive the product, we will inspect it and process your refund or exchange within 15 days. Please note that we will deduct a processing fee of [insert amount] from your refund for administrative costs.

Returning a Product To return a product, you must follow these steps:

1. Contact us within 24 hours of receiving the product by emailing us at [email protected] . Please provide your order number and a clear photo of the damaged product or the wrong product you received.
2. Wait for our approval and return shipping label.
3. Pack the product in its original packaging (if available) and include all accessories and documentation that came with the product.
4. Attach the return shipping label to the package.
5. Ship the product back to us using a tracked and insured shipping method. You are responsible for the cost of return shipping.

We recommend that you take photos of the product and the packaging before you ship it back to us.

Exceptions We do not accept returns for the following products:

• Products that have been used or are not in their original condition.
• Products that have been personalized or customized.
• Products that have been damaged due to misuse or mishandling by the customer.
• Products that are not returned within 7 days of receiving the return shipping label.

Contact Us If you have any questions or concerns about our return policy, please contact us at [email protected] . We are happy to assist you.

Changes to Our Policy We reserve the right to make changes to our return policy at any time. Any changes we make will be effective immediately upon posting on our website. Please check our policy regularly for updates.